Please contact us directly regarding enquiries, rates and bookings.
Seasons
High season includes the final week of December through to and including the Australia Day weekend, all long weekends, Easter, and the four days of the Melbourne Cup carnival.
All other times are considered low season, including school holidays.
All rates are per night and are based on a minimum two night stay unless otherwise specified.
Long weekends require a minimum three night stay.
Easter and Melbourne Cup long weekends requires a minimum four night stay.
Extras
- Additional beds may be available in the hall at a charge of $30 per bed per night.
Bookings and payment
- Your booking is confirmed once your deposit has been received.
- The remaining balance is due prior to arrival, as outlined in your booking confirmation or invoice.
- If payments are not received by the due dates, we reserve the right to release the booking.
Check In/Check Out
- Check in is from 2pm during low season and from 3pm during high season.
- Check out is by 10am.
- During high season, check out times must be adhered to, as new guests will be arriving.
Cancellation Policy
We understand that plans can change, and we’ll always do our best to help — while also ensuring fairness to all guests and our small team.
For direct bookings:
If your plans change, the following applies:
More than 60 days prior to arrival
50 percent of the deposit is forfeited
Within 45 days of arrival
100 percent of the deposit is forfeited
Within 14 days of arrival
All payments are non refundable
If we are able to rebook your dates, we will always do our best to refund monies paid, less any booking or service fees.
No refunds are provided for early departures or no shows.
We strongly recommend travel insurance for peace of mind.
Additional terms:
- No refunds are provided for early departures or no-shows.
- We strongly recommend travel insurance to protect against unforeseen changes to your plans.
Conferences and retreats:
- More than 45 days before arrival: 100% of deposit is forfeited.
- Less than 14 days before arrival: The full booking amount is forfeited for any cancellations or reductions.
- Dates are non-transferable.
If your booking is resold, we will refund the appropriate amount, less any fees.
Weddings and events:
- For all wedding and event bookings, the initial deposit is strictly non-refundable, regardless of the reason or notice period.
- Please refer to your wedding contract for full cancellation policy details.
Thank you for respecting our small business and our cancellation policy. Your support helps us continue to care for this special place and welcome guests with heart.
Noise Policy
Sound carries easily across the valley, especially in the evenings.
To respect our neighbours, guests and the natural environment, loud music is not permitted at any time.
We ask that noise is kept to a minimum after 10pm so that the peace and quiet of the valley can be enjoyed by all.
Management reserves the right to step in if noise levels become excessive.